Mediaocean is committed to providing outstanding customer service. As a reflection of this commitment, effective Monday, 14 August, we have migrated to a new system for support case management, Mediaocean’s Support Portal and Mediaocean University.
The way you contact us via web portal, chat and email will remain the same; however, you will see many improvements, including more efficient and clear case notifications, ease in managing cases across your account(s), and ease in navigating our site to access our highly popular eLearnings, quick reference cards and FAQs.
To ensure a smooth transition to the new support system, we have created a quick reference card and a short video about the site:
Mediaocean Support and Mediaocean University are accessible from the same URLs, and login credentials will carry over. Your users will be able to contact us as usual via our web portal, chat, and email.