Please refer to the checklist below if you are experience connectivity, performance, or potential system down symptoms. 

• Are you working from a remote location or directly connected to your company's network from the office? 
• If working remotely, are you connected via VPN?
• Is your internal network having connectivity issues and have you notified your IT department? 

Answers to the questions above can be provided to the Mediaocean Support team for further troubleshooting.