Background:
You may receive the error message 'IO has been sent for X placement' when attempting to exclude your search order on the buy tab. This is a valid error message as you are unable to exclude/cancel search orders with active flighting once the IO has been sent to the supplier by design. * Please note that this error only applies to placements with active flighting and that you can exclude search orders with future flight dates. |
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Resolution:
In order to overcome this issue, you can zero down the placement using the below steps: 1) Ensure that the reconciled status is set to 'no' within the actualisation view. 4) Go into the actualisation view and 'update financials' in order to send these changes through to the financial system.
Alternatively, you can amend the dates of the placement to a future date and then exclude it by following the below steps: 1) Go into the campaign details (you can access the details by hovering over the campaign name and then clicking on the glasses icon |
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Learning Links: |
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