Please refer to your agreement and contact Mediaocean with any questions.
| Region | Operating Hours | Support Contacts |
| EMEA | Operating Hours | EMEA |
| North America | Operating Hours | |
| APAC | Operating Hours | APAC |
EMEA - Operating hours in (GMT) | |||||
| Platform | Region | Mon-Fri | Sat | Sun | Maintenance Window & Notes |
| Spectra DS | |||||
|
Spectra MX Spectra DS Aura |
UK Germany |
3:00 am - 12:00 am | 3:00 am - 6:00 pm | 7:00 am – 12:00 am |
Maintenance: 5:00 am – 6:30 am (Mon - Sat) - 30 minutes of downtime within this period Reports viewable: 12:00 am – 3:00 am
|
| Spectra AS | |||||
| Ad Serve | UK | Available* | Available* | Available* | *On premise system. Availability determined by client. |
| Prisma | |||||
|
Prisma for Buyers Radia Prisma for Sellers
|
UK Germany France |
Available* | Available* | Available* |
Maintenance: 4:00 am – 6:00 am Release window: 9:30 pm (Sat) - 4:00 pm (Sun) *Dependency on financial system up-time for certain actions |
| Gespub | |||||
| Gespub | France | 6:30 am – 10:30 pm* | 6:00 am – 10:30 pm* | 6:00 am – 10:30 pm* | *On premise system. Availability determined by client. |
| Spectra MM | |||||
| Media Manager | France | Available* | Available* | Available* |
*On premise system. Availability determined by client.
|
North America - Operating hours in (ET) | ||||
Platform / Media |
Mon - Fri |
Sat |
Sun |
Maintenance Window & Notes |
Spectra DS | ||||
|
Aura Production/Finance |
7:00 am - 11:00 pm | 8:00 am - 8:00 pm | 11:00 am – 12:00 am | Not applicable |
| National TV | 7:00 am - 2:00 am | 8:00 am - 8:00 pm | 11:00 am – 12:00 am | Not applicable |
|
Local TV |
7:00 am - 1:00 am | 8:00 am - 8:00 pm | 11:00 am – 12:00 am | Not applicable |
| Rep TV | 7:00 am - 12:30 am | 8:00 am - 6:00 pm | 11:00 am – 12:00 am |
Browser apps available: 6:00 am – 12:00 am (Mon-Sat) 11:00 am – 12:00 am (Sun) |
| Traffic | 7:00 am - 1:30 am | 8:00 am - 8:00 pm | 11:00 am – 12:00 am | Not applicable |
Spectra OX | ||||
| Spectra OX | 8:00 am - 12:00 am | 8:00 am - 7:00 pm | 12:00 pm - 8:00 pm | Release window: 4:30 pm (Sat) - 12:00 pm (Sun) |
Spectra AV | ||||
| Spectra AV | 12:00 am - 11:59 pm | 7:00 am - 11:59 pm | 12:00 pm- 11:59 pm | Not applicable |
Prisma | ||||
|
Radia Prisma for Sellers |
Available* | Available* | Available* |
Maintenance: 11:00 pm – 1:00 am Release window: 4:30 pm (Sat) - 12:00 pm (Sun) *Dependency on financial system up-time for certain actions |
Prisma Finance | ||||
| Prisma Finance | Available* | Available* | Available* |
Maintenance: 11:00 pm – 1:00 am Release window: 4:30 pm (Sat) - 12:00 pm (Sun) *Dependency on financial system up-time for certain actions |
North America - Operating hours in (ET) | ||||
| Platform / Media | Mon - Fri | Sat | Sun | Maintenance Window & Notes |
| Sell Side | ||||
|
DealMaker DealMaker Digital (DMD) Crossroads Propost |
Available | Available | Available | Please refer to your agreement and contact Mediaocean with any questions. |
APAC - Operating hours in (AET) | ||||
| Platform / Media | Mon - Fri | Sat | Sun | Maintenance Window & Notes |
| Spectra PF | ||||
| Spectra PF | Available* | Available* | Available* | *On premise system. Availability determined by client. |
| Spectra MD | ||||
| Spectra MD | Available* | Available* | Available* | *On premise system. Availability determined by client. |
| Prisma | ||||
|
Prisma for Buyers Prisma for Sellers |
Available* | Available* | Available* |
Maintenance: 2:30 am – 5:30 am Release window: 2:00 am 7:30 am (Sat) *Dependency on financial system up-time for certain actions |
Comments
0 comments
Article is closed for comments.