Our Customer Experience specialists will attend to your cases from 8:30am to 6:00pm on weekdays, and we now offer several ways for you to reach our CX specialists:
Chat with a CX specialist in real time!:
Click the “CHAT” tab on the Customer Experience site or in your application (Prisma, Radia, PATS, Aura, and Spectra) and you’ll be able to chat with one of our CX specialists during our weekday business hours.
After hours, you can use it to fire off a quick email to Mediaocean Customer Experience.
Submit and track your own support cases:
Click 'Submit a request' to add a new ticket, or 'My activities' to view and update your existing ticket
Submit and manage your cases via Email:
If you would like to submit a support case via email, or wish to contact Mediaocean Training and Customer Experience teams, please use the email addresses below:
Training request - email@example.com
Aura – firstname.lastname@example.org
Lumina – email@example.com
Prisma – firstname.lastname@example.org
Radia – email@example.com
Traditional Media – firstname.lastname@example.org
Spectra AS - email@example.com
You can call our Customer Experience Centre on 020 7255 7001 to have a Mediaocean Customer Experience Specialist create a case for you. This service is available between 10:00am and 5:00pm.