Our Support Centre specialists will attend to your cases from 8:30am to 6:00pm on weekdays, and we now offer several ways for you to reach our support specialists:
Chat with a support specialist in real time!:
Click the “CHAT” tab on the support site or in your application (Prisma & Aura) and you’ll be able to chat with one of our support specialists during our weekday business hours.
After hours, you can use it to fire off a quick email to Mediaocean Support.
Submit and track your own support cases:
Click 'Submit a request' to add a new ticket, or 'My activities' to view and update your existing ticket
Submit and manage your cases via Email:
If you would like to submit a support case via email, or wish to contact Mediaocean Training and Support teams, please use the email addresses below:
Training request - firstname.lastname@example.org
Aura – email@example.com
Lumina – firstname.lastname@example.org
Prisma – email@example.com
Radia – firstname.lastname@example.org
Traditional Media – email@example.com
Spectra AS - firstname.lastname@example.org
You can call our Support Centre on 020 7255 7001 to have a Mediaocean Support Specialist create a case for you. This service is available between 10:00am and 5:00pm.